Onboarding: the secret to increasing customer retention in your company
Posted: Sun Dec 22, 2024 7:09 am
Have you ever thought about how your company treats customers after signing a contract?
Or have you realized how many times you, as a consumer, had the impression of having been deceived by a sale that left you delighted with the proposal, but in the first impression of the process you were disappointed?
Well, at least I've been through that and it's extremely frustrating.
On the other hand, have you also stopped to think that the philippines phone number first impression is not simply because you did not like the tone of voice of the person in charge of the service or because you had difficulty in obtaining technical support?
Most of the problems we have as consumers are due to frustrated expectations and a lack of consistency in achieving what we expected through our purchase.
That's why we have to talk about onboarding , because it guarantees that your clients are well served and, mainly, that they are well guided in the results of the first points of interaction with your company.
If you liked the idea and want to make it a reality between your clients and your company, check out my article. I promise you won't regret it.
What is Onboarding?
Customer onboarding can be defined as the initial phase of a project with a new client for your company.
Whether it is the acquisition of software or even a service, the customer's first steps using what you sold them will be critical to their success and a double check confirming that they made a good choice by buying from you.
However, more than a start-up period, it is necessary to think about the process.
To do this, it is worth reflecting what the client intends to achieve from the moment they acquire your service or product.
Ask yourself the following question: Is it necessary to have some kind of knowledge or action in order to achieve this result? With the answer to this question, you will arrive at the visualization of a design for the onboarding process in your company.
In short, onboarding is about helping your customer get the best possible result from what you sold them.
This is the role of the Customer Success Manager in the ongoing phase, that is, throughout the entire customer journey in your company. Well, but this is a topic for another post.
Or have you realized how many times you, as a consumer, had the impression of having been deceived by a sale that left you delighted with the proposal, but in the first impression of the process you were disappointed?
Well, at least I've been through that and it's extremely frustrating.
On the other hand, have you also stopped to think that the philippines phone number first impression is not simply because you did not like the tone of voice of the person in charge of the service or because you had difficulty in obtaining technical support?
Most of the problems we have as consumers are due to frustrated expectations and a lack of consistency in achieving what we expected through our purchase.
That's why we have to talk about onboarding , because it guarantees that your clients are well served and, mainly, that they are well guided in the results of the first points of interaction with your company.
If you liked the idea and want to make it a reality between your clients and your company, check out my article. I promise you won't regret it.
What is Onboarding?
Customer onboarding can be defined as the initial phase of a project with a new client for your company.
Whether it is the acquisition of software or even a service, the customer's first steps using what you sold them will be critical to their success and a double check confirming that they made a good choice by buying from you.
However, more than a start-up period, it is necessary to think about the process.
To do this, it is worth reflecting what the client intends to achieve from the moment they acquire your service or product.
Ask yourself the following question: Is it necessary to have some kind of knowledge or action in order to achieve this result? With the answer to this question, you will arrive at the visualization of a design for the onboarding process in your company.
In short, onboarding is about helping your customer get the best possible result from what you sold them.
This is the role of the Customer Success Manager in the ongoing phase, that is, throughout the entire customer journey in your company. Well, but this is a topic for another post.