E-mail.
Contact form on the website.
Direct message on Twitter or Instagram.
Facebook Messenger.
Instagram messages.
Post or mention on any social network.
Telephone or Whatsapp.
Live Chat on the page.
Visit to physical store.
...
Another suggestion is to browse their own website from different devices, PC, mo philippine cp number bile, tablet and even from a smart TV and simulate purchases to see if everything is easy and how they themselves would like to find it in any store when they go shopping.
I'm sure there are a lot of things that need to be improved. If you want to expand your knowledge about Local SEO and want to appear first on Google Maps, I encourage you to read this post .
You should also try starting from one device and trying to finish from another to see if the user experience is maintained.
Another option would be to contact your customers through different media, trying to provide a similar experience in all of them, regardless of the point of origin of the contact. A customer can place an order online, check if everything is okay on Facebook and then thank us when they receive it on Instagram.
And all of this must be recorded in the CRM so that information is not lost or to avoid us answering through the wrong channel.
Finally, I recommend that you look at what your competition is doing and how they are doing it, as this will give you ideas and improve your service and user experience.
As a complement, we invite you to participate in the webinar that will take place on April 21 at 5:00 p.m. (CET) to continue discussing this topic.
You can sign up for free here .
Now tell me, do you apply omnichannel to your e-commerce? What other advantages do you find? I'll wait for you in the comments to discuss it.
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