Whitepaper - Banking in the Digital Age: Trends and Examples of an Epochal Transformation

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The analysis shows "the significant distancing of banks from the territories, between the advent of new technologies and the need to reduce costs" . Thus, while banks close branches, a significant portion of the Italian population risks being excluded: the elderly, for example, who are not very familiar with digital tools, or those who live in areas where internet coverage is poor or insufficient.

At the same time, the number of digital-only banks , also known as malaysia whatsapp resource challengers or neobanks, which provide banking services exclusively through digital platforms, is growing. Taking advantage of low maintenance costs and simplified operations, these technologically advanced entities with a rather aggressive business style, challenge the large players that historically dominate the sector. The overall value of the neobank market worldwide, which amounted to approximately 47.4 billion dollars in 2021, is expected to grow to exceed 2 trillion dollars by 2030.






The situation of e-banking in Italy: variable digital intensity and the advent of FinTech
In the report cited, FABI points out that in Italy the development of e-banking is still poor compared to the European average, with less than half of banking customers (45%) using digital channels, including apps and websites, compared to an average of 58% in countries such as Spain and France, which have customer rates projected towards digital banking equal to 65% and 72%.