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In personalized videos , the integration of consumption data with billing data or data from company databases or data relating to payments, reporting and contracts is used to enrich the dialogue with the customer and consequently to optimize profiling activities .

Smart metering and Customer Communication Management: the customer at the center of communication strategies
By integrating the flow of knowledge coming from smart metering indonesia whatsapp resource into Customer Communications Management (CCM) solutions , it becomes immediately possible to introduce personalization and multi-channel into the company strategy, equipping customer service specialists with the tools necessary to enrich one-to-one communications :

Create and distribute invoicing documents and send a closing notification (each content can also be completed with additional text, personal and anagraphic data, sending offers and economic evaluations);
a customizable web portal with a wide choice of configurable templates and modules suitable for any customer communication.
The idea behind this synergy is to revolutionize communication in the Utility sector by putting the customer at the center . Consumption data is processed, interpreted and used by companies to optimize document production and distribution processes, dematerialize processes related to invoicing and storage. Each transactional document is thus transformed into a formidable tool for developing relationships with customers : from acquisition to renewal of supply contracts, each communication is an opportunity to gain their trust and maintain their interest.

The point is that paper communications have become obsolete and are increasingly giving way to dynamic, interactive, digital content. In this scenario, even in the case of utilities, the existence of a single point of contact that helps address the transition to digital becomes fundame