Customer Engagement and Revenue Strategist

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This may include natural disasters, health problems, economic difficulties, force majeure factors or other reasonable circumstances. Operation confirmation of exemption reasons and amount The key responsibility of the approval node in the operation approval process is to verify the specific reasons for the customer's application for exemptions and calculate the corresponding exemption amount accordingly. Reason verification The approver must first confirm the specific reasons for the customer's application for exemptions. For example, whether the bank has a time difference in large-amount loan operations, resulting in a discrepancy between the actual loan date and the loan date recorded in the system, thereby causing an error in interest calculation.


Amount calculation If the above situation is confirmed, the lithuania whatsapp phone number operator must accurately calculate the amount of interest overcharged due to the time difference and determine the amount of exemption applied for accordingly. System synchronization calculation The bank's operating system will perform synchronous calculations to verify whether the customer has prepaid the exemption amount. Payment write-off If the system shows that the customer has prepaid the exemption amount, the system will automatically process the write-off of the amount after the approval process is passed and generate the corresponding financial flow record. After the refund processing and cancellation is completed, if applicable, the system will arrange to return the overcharged interest to the customer's account to complete the entire reduction and refund process.


Financial confirmation of the amount Once the operation department has completed the calculation of the reduction amount, it will enter the financial approval stage. At this time, the finance department will assume the following responsibilities Amount review The finance department will independently review the reduction amount proposed by the operation department to ensure the accuracy of the calculation. Verification basis The financial approval personnel will verify all relevant evidence leading to the reduction, including but not limited to the loan contract interest calculation details The customer's reason for applying for reduction, etc. Compliance check At the same time, the finance department must ensure that the entire reduction process complies with the bank's internal financial management regulations and external laws and regulations.