For Better Interpersonal Communication And A Greater Ability . To Adapt To Any Situation These Are Qualities Attributes And Communication Skills That Are Not . Acquired In The Academic Field And That Are Not Mandatory But Desirable For The Performance . Of A Specific Job But Rather Are Learned On A Personal Level They Are The . Opposite Of Hard Skills Which Are Those Skills That Are Learned During Specific Training And . That Are Oriented To A Specific Job In Telemarketing For Contact Center Agents Soft Skills .
Are Especially Important Skills Since It Is advertising data user list An Environment In Which Communication And Problemsolving Skills . Play A Fundamental Role The Multichannel Environment Of The Contact Center Requires Communication And Negotiation . Skills That Adapt To The Different Communication Channels Some Of The Most Valued Soft Skills . In This Area Are Empathy A Positive Attitude Problemsolving Skills Teamwork And Initiative At Actionscall . We Have Continuous Training For Agents Both On Their Own Knowledge And Specific Knowledge Of . The Service To Be Provided And That Allows Them To Be Part Of The Client .
Themselves Training In Communication Teaching Vocal And Treatment Skillsthat Allow Us To Have The Necessary . Resources In The Conversation And On The Call Center Module Of Our Crm Data Observer . Which Is Also Constantly Evolving And Improving We Tell You Which Are The Most Valued . Soft Skills In The Field Of The Contact Center Essential Soft Skills For Contact Center . Agents Empathy Is The Golden Soft Skill In The World Of Telemarketing Being Able To . Intuit The Emotions And Thoughts Of The Client Is Essential To Be Able To Anticipate .