CRM & E-commerce Integrations: Connect with popular CRM systems (Salesforce, HubSpot, Zoho CRM) and e-commerce platforms (Shopify, WooCommerce) to sync customer data and trigger automated messages based on actions in those systems.
Analytics & Reporting: Track key metrics like message delivery rates, read rates, click-through rates, response times, and conversion rates to optimize campaigns.
WhatsApp Flows Builder: Create interactive forms and multi-step processes directly within the WhatsApp chat.
Payment Integrations: Facilitate in-chat whatsapp number list payments (where available and supported by the platform).
Popular Examples:
Wati: Known for its no-code chatbot builder, shared inbox, and robust API features.
Interakt: Comprehensive platform with features for marketing, sales, and support, including a verified WhatsApp API solution.
Gallabox: Offers a no-code bot builder, payment links, and a WhatsApp Shop Builder.
AiSensy: Focuses on bulk broadcasting, instant replies, and e-commerce/CRM integration.
Zoko: Provides multi-agent support, automated order updates, and abandoned cart recovery.
Respond.io: An omnichannel messaging platform that integrates WhatsApp with other channels like Messenger, Instagram, etc., offering a unified inbox and powerful automation.
SleekFlow: Offers visual automation, AI-powered sales agents, in-chat payments, and strong omnichannel capabilities.
MessageBird: A global communication platform offering WhatsApp API, AI chatbot, and extensive integrations.
Infobip: A global platform providing comprehensive WhatsApp Business API solutions, multimedia support, and global reach.
Many leading CRM platforms have direct or third-party integrations with WhatsApp, allowing you to manage customer relationships and automate communications from a centralized system.