More Careful Attention Let Metrics Help Us Address The Work Volume And Duration Of Calls . Resolution Rates Etc Kpis And Metrics Are Always Necessary In Any Call Center And In . The Middle Of The Christmas Period They Become Even More Essential If We Keep Track . Of Our Activity Such As The Volume Of Calls Per Hour The Duration Of These . A Much Better How We Are Working In . What Aspects We Are Doing Well And Badly And Above All What Aspects Of Our .
Activity Are Being Most Affected Or Conditioned advertising data By This Holiday Strengthen Our Staff To Be . Able To Offer A Quality Service In These Weeks Of Intense Work One Of The . Reasons To Be Forwardthinking Is To Avoid Christmas Catching Us Off Guard And Our Call . Center Not Being Overwhelmed By Not Having The Human Resources It Needs At This Time . Lets Not Forget That It Is Also A Holiday Period In Which Probably Some Of . Our Employees Will Enjoy Days Off So It Is Necessary That We Organize The Work .
Shifts Well That We Reinforce The Hours In Which There Will Presumably Be More Calls . And Even That We Make Some Other Hiring In Order To Be Able To Get . All This Work Done Adapt The Tone Of The Communications And Messages Of Our Call . Center To This Holiday When Christmas Arrives It Floods Everything When We Go Out Into . The Street We See Christmas Motifs On The Public Lighting In The Shop Windows On . The Clothes That People Wear Etc So This Time Of Year Should Not Only Condition .