What are the main frameworks of IT service management (ITSM)?

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Several ITSM frameworks offer a structured approach to effectively managing IT services while providing best practices. These ITSM frameworks include processes, techniques, and methodologies to standardize IT service delivery, increase efficiency, and improve the overall quality of IT services. Here are some of the most popular ITSM frameworks.

1. ITIL (Information Technology Infrastructure Library)
ITIL, or Information Technology Infrastructure Library , is probably the most widely used ITSM framework today. It lists business best practices for aligning IT services with business needs and covers the entire IT service lifecycle, from IT service strategy and design to operation and continuous improvement. In addition, the latest version, ITIL 4, focuses on value creation and integrates with Agile and DevOps methods .

2. COBIT (Control Objectives for azerbaijan phone number lead Information and Related Technologies)
COBIT, or Control Objectives for Information and Related Technologies , is a comprehensive IT governance framework developed by ISACA ( Information Systems Audit and Control Association ). By choosing the COBIT framework, organizations can improve their IT governance as well as their risk management and ensure compliance with other regulations such as the SOX Act in the United States, for example.

3. ISO/IEC 20000
ISO/IEC 20000 is the international standard for IT service management and incorporates many ITIL practices. It specifies the requirements for establishing, implementing, maintaining, and continually improving an IT service management system. It is also used to certify ITIL compliance.

4. Lean IT
Lean IT applies the principles of Lean management to IT service management. It aims to improve the delivery of IT services by systematically eliminating all forms of waste, minimizing non-value-added tasks, improving product quality, and increasing the overall performance of the organization.

5. ASM (Agile Service Management)
ASM, or Agile Service Management , applies the values ​​and principles of the Agile Manifesto to IT service management. It emphasizes flexibility, customer collaboration, and continuous improvement. ASM aims to create more responsive and adaptable IT services by quickly and efficiently delivering value with just enough control and structure to meet changing business needs and customer demands.