In the eyes of customers, you’re only as good as the last experience they had with you. This means consistency is key, whether you’re facing economic headwinds or an unexpected surge in the number of customers needing help.
AI helps teams boost productivity, increase efficiency, and meet rising customer expectations at a time when many are being asked to do more with much less. In fact, 76 percent of business leaders we surveyed said they plan to lean more on their CX teams this year to retain customers. The pressure isn’t just coming from the top: 61 percent of customers say they’ll leave after just one bad experience.
Nearly 3 in 4 business leaders plan to prioritize AI in their customer experiences this year, according to Zendesk research.
Economic uncertainty is a powerful incentive to promote agility in your business, but the benefits of doing so will have a lasting impact. There’s a reason nearly three in four business free philippine number for whatsapp leaders plan to prioritize AI in their customer experiences this year. AI empowers teams to consistently deliver great customer experiences no matter what they’re going through — whether it’s tight budgets or just the normal, day-to-day pressures of running a business.
Surpass your CX capabilities without adding staff
Meeting customer expectations is hard enough without the added hurdle of a reduced budget. But fewer resources don’t have to translate into a lower-quality experience. AI can extend the reach and impact of your existing team by:
Automate responses to common customer issues
Classify and route customers to the right agent every time
Free up agents to work on higher-value tasks
Create richer, more empathetic experiences
Optimizing and utilizing help center resources
Whether you’re interacting with 100 or 100,000 people, AI makes it possible to scale and deliver the kinds of experiences that keep customers coming back — all while keeping costs under control. We found that 68 percent of business leaders expect AI to drive huge cost savings in the coming years. That’s more money you can put to use elsewhere if and when you need it.