IT Technical Support: A Guide to Improving Assistance
Posted: Sun Dec 22, 2024 9:41 am
IT technical support
IT support is defined as a service responsible for information technology (IT). Although some say that no one remembers IT professionals until the Internet fails (or the PC or the software or the user…), this service is a key player in these times .
In a scenario of accelerating digital transformation – in companies and in society as a whole – the work of IT technical support is increasingly complex and necessary.
In the first quarter of 2020, there was a 17% increase in viruses in January, 52% in February and an alarming 131% increase in March, compared to the same months in 2019.
The most common situations that IT support teams face on a daily basis are:
data loss;
RAM problems;
computer viruses and other security problems.
Continue reading to discover telephone number identifier philippines the concept of IT technical support and the software requirements for managing this service in your company.
Summary
Computer technical support offers services to solve physical and logical breakdowns of PCs, systems and accessories, with intellectual assistance (consulting) and technological assistance (preventive and corrective maintenance).
There are different types of IT support, including in-person, telephone, remote and online, each tailored to the user's needs and preferences.
Online IT technical support offers advantages such as productivity and efficiency, unlimited communication, saving time and resources, and customer loyalty, being the most convenient for companies due to its flexibility and agility in customer service.
IT support is defined as a service responsible for information technology (IT). Although some say that no one remembers IT professionals until the Internet fails (or the PC or the software or the user…), this service is a key player in these times .
In a scenario of accelerating digital transformation – in companies and in society as a whole – the work of IT technical support is increasingly complex and necessary.
In the first quarter of 2020, there was a 17% increase in viruses in January, 52% in February and an alarming 131% increase in March, compared to the same months in 2019.
The most common situations that IT support teams face on a daily basis are:
data loss;
RAM problems;
computer viruses and other security problems.
Continue reading to discover telephone number identifier philippines the concept of IT technical support and the software requirements for managing this service in your company.
Summary
Computer technical support offers services to solve physical and logical breakdowns of PCs, systems and accessories, with intellectual assistance (consulting) and technological assistance (preventive and corrective maintenance).
There are different types of IT support, including in-person, telephone, remote and online, each tailored to the user's needs and preferences.
Online IT technical support offers advantages such as productivity and efficiency, unlimited communication, saving time and resources, and customer loyalty, being the most convenient for companies due to its flexibility and agility in customer service.