However, one of the more interesting tactics we showcase is how they use social channels to extend customer service.
Learn How Starbucks Uses Omichannel to Increase Retention & Create Loyalty
Starbucks integrates technology faster than most food or beverage companies. They've integrated their loyalty program across channels, and recently extended their reach by asking patrons to sign up to access internet.
However, it's what they do with those emails that drives repeat purchase. Check out the full story on omnichannel retailing strategy here.
Merging Online & Offline Experiences in Store: Developing Omnichannel In Developed Markets
In addition to case studies, we've also addressed specific ominchannel challenges retailers face in developed markets.
ROPO Effect Statistics and 9 Ways to Increase Sales
Your customers want to make informed decisions. Today, more than ever, customers are researching online before making a purchase.
This effect, commonly known as ROPO, is a fundamental change in your customer's behavior. Successful omnichannel retailing strategies include tactics geared towards helping customers as they search.
Tactics include nurturing consumer generated content like reviews and testimonials, proliferating this content across both marketing and sales channels, and actively responding to negative reviews.
Click and Collect Statistics, Challenges, and Strategies
Today, there is compelling evidence that click & collect is a necessary fulfillment model for retail and grocery companies. Everyone from Target to Walmart to your local grocery store is implementing Click and Collect to make their stores more convenient for shoppers.
We've collected the many forms of this model, along with bonus click and collect strategies here.