An example of how this works:
The client sends: I want to follow the progress of the process.
The chatbot responds: enter the case number or your full name.
After that, you can configure the settings to send the latest update regarding country code philippines list this case. Or you can request the email and send the report within 1 hour.
It all depends on how you currently work and which path you want to guide the user towards.
Company opening hours
Many people may request information at night, or during the weekends, and at these times the bot can help in some way.
Examples:
If you receive a message outside of business hours, the chatbot may send: we are not available at the moment, our team is available from Monday to Friday from 8 am to 6 pm and on weekends at number “X”.
The most important thing is that you show the path the client should follow.
Qualify leads
We receive several messages every day from people who have questions and requests, and to understand where each one fits in we need to filter them, and a virtual assistant will help you in this process.
Furthermore, with the bot we can serve thousands of customers on the same day and from there understand which audience you are attracting and whether it matches what you want.