To find a suitable key account manager, we recommend paying attention to specialized online job search platforms. Usually, there are about 15 responses to one published KAM vacancy, so you will have the opportunity to choose the most suitable specialist.
When evaluating a candidate's resume for the position of key account manager, pay attention to their experience, understanding of the market, and achieved KPIs. This will help you quickly weed out unsuitable candidates. Consider who the candidate considered a key client at their previous place of work - different companies may have their own definition based on the cost of products and production volumes.
Search and interview with a key account manager
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When looking for a qualified key account manager, remember that experienced specialists know their worth. If the working conditions do not meet expectations, they can leave the company, taking with them the established client base.
Another option for a company could bahrain phone data be to train its own employee. You can choose a promising specialist from the staff and develop his skills until he is ready for the role of KAM. Of course, hiring an experienced manager is a faster way, but it is associated with certain risks. Training your own employee has its own difficulties: it will take time and financial investment, and there are no guarantees that he will be able to fully meet your expectations.
When choosing a key account manager, pay attention to personal qualities, not just experience and skills. Look for candidates who are open to cooperation and strive for professional development.
Here is a sample list of questions to help you evaluate a candidate:
Share your experience working with key clients.
How did you build long-term relationships with clients and improve the quality of service?
Describe your approach to work if you have several key clients.
Have there been cases where a customer was dissatisfied with the product? How did you deal with it?
What CRM systems have you worked with?
Tell us about a time when you had to resolve a conflict situation with a key client.
How do you identify the needs and motivations of the buyer to build a personalized approach?
What strategies have you used to increase your number of key clients?
Tell us about your experience of teamwork and interaction with other departments.
How do you work with customer feedback to improve product quality?
Describe your most challenging work situation and how you resolved it.
What knowledge and skills have you acquired to improve the effectiveness of your interactions with clients?
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