The operational guide in the restaurant sector

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This element allows the franchisor to have a guide for the franchising management of all affiliated points.

The Operations Manual is the practical document that collects all the information derived from the franchisor's know-how that allows the company's activities to be carried out.

However, the know-how must be referable to those activities that make a certain way of working unique, exclusive and differentiating. To give you an example, the Operations Manual of a restaurant franchise must not contain information relating to how to wash vegetables or how the cold room works, because these are standard operations.

therefore, must have the objective of standardizing all the chinese malaysia data activities that make the company unique, therefore their differentiating levers.

If we take for example the Operating Manual of an ice cream shop, it should not contain guidelines on how to make ice cream, unless there is a particular working methodology that allows to create a unique ice cream. This uniqueness is the real know-how that a franchisor must transmit to its franchisees.

So if you look for a Franchising Operating Manual in PDF, already made online, you are making a huge mistake, because your know-how will never be present, but that of someone else.