Heroic KB does not have a free plan?

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During our evaluation, we realized that it does not allow you to send emails or SMS to customers.
Why we recommend Heroic KB: If you want to add a knowledge base or documentation for your products, Heroic KB is the perfect tool for customer service.

6. LiveChat (Chat Support)
Is LiveChat the right live chat software for you?
LiveChat is the best live chat software on the market. It allows you to send messages to customers in real time to resolve issues and provide support.

During our tests, we found that setting up a live chat system on your website only takes a few quick clicks, highlighting the ease of use of the tool. To learn more about our experience, check out our LiveChat review .

The tool comes with its free LiveChat plugin that easily adds a live chat request to your WordPress blog. You can also use custom replies, which are pre-written messages that can be inserted into customer chats.

LiveChat can integrate with leading email marketing services, allows you to customize the chatbox based on your brand colors, and offers reporting and analytics features.

For more details, you can check out our tutorial on how to add free live chat in WordPress .

Pro

Our research revealed that it is possible to create an automatic chatbot with the software.
We like the ability to add a survey form before and after a live chat session. This can help you understand how russia telemarketing data your support staff behaves.
LiveChat allows for file sharing, chat transcription, chat routing, and visitor tracking.
The live chat request on your website also displays an indicator when an agent is available for chat.
Against

The LiveChat software does not have a free plan. However, the connection plugin is free.
Live chat can be used for quick questions and troubleshooting, but more complex issues may be better addressed via phone call or email.
Why we recommend LiveChat: If you want to add instant communication with your customers, LiveChat is the best option. It allows you to customize the live chat popup, loads quickly, and helps you create a chatbot when an agent is unavailable, making it a great choice.