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Consumer perceptions of AI
It’s clear that we’ve entered a new era in artificial intelligence, and businesses around the world are trying to figure out how to best respond to this ever-evolving technology. Zendesk’s research indicates that AI will impact every customer touchpoint, and businesses that want to remain competitive will need to gain a holistic understanding of what consumers want and expect from technology.
Zendesk interviewed thousands of consumers across 20 countries to better understand how they view AI, how they want it used, and what excites them about the technology. What Zendesk discovered provides a clear roadmap for businesses of all sizes, from startups to the largest enterprises on the planet.
This white paper provides information on the following:
Why customers expect AI to 越南电话号码 dramatically change the way they interact with businesses
How customers see the impact of AI in providing personalization instantly
What customers think about incredibly powerful bots and AI-powered voice assistants
The promise of generative AI to dramatically improve the depth and quality of answers.
Limits on how AI should demonstrate empathy and sensitivity
Why customers believe AI will improve self-service