CRM database information management allows you to support customers to personalize their experience at every stage of their journey, optimize business processes and increase sales. But there is much more!
If you want to know how to get the most out of this tool, keep reading and learn:
What is a CRM in distribution and what is it used for?
6 advantages of customer relationship management software;
3 examples of companies that successfully use CRM software for distributors.
What is CRM in distribution and what is it used for?
A CRM in distribution is a list of phone numbers philippines software that allows distribution companies to manage large amounts of customer data in real time and accompany them throughout the entire customer journey to provide them with a personalized experience.
It is a system that brings together interactions received through mobile phones, social networks, email, phone calls, etc., in a single point that sales managers and support agents can view.
With this tool, agents can visualize the sales pipeline and follow the entire customer journey, improving team productivity and streamlining processes.
According to a Zendesk report , 42% of businesses believe that adopting a sales CRM will allow them to scale their operations and better manage existing customers.
Discover what agility is: the key concept to improve customer experience in Latin America .
6 advantages of customer relationship management software
1- Customer information management
CRM software for distributors allows you to store and manage key information about customers, from the first contact to the last interaction:
name;
address;
email;
phone number;
preferences;
interactions with the company;
purchase history.
This data enables the sales agent to track a large customer portfolio , facilitating control of operations and automatic updating of the database .