PABX is a system that works like a telephone exchange, allowing direct connection between extensions. When hosted in the cloud, the virtual PABX can be installed on any device and accessed from anywhere with an internet connection. In this article, we will talk about the best PABX features and how they can benefit companies.
Basically, the PABX system (programmed exchange of private extensions) makes it possible to transfer calls in a personalized way, send automatic responses to customers, and transfer calls to any extension in any location, and the russian phone numbers customer does not need to hang up the phone and contact another phone, as the transfer is done automatically with the help of the URA.
Since it does not require space or physical equipment to operate, the costs for installation and maintenance, compared to those of analog telephony, are considerably reduced. In addition, there is the flexibility to hire more extensions, for the location you need, without complications.
On the blog, we cover various topics related to PABX, its features and functionalities , and how it offers benefits to various sectors of the market, such as small businesses, freelancers , call centers, and businesses that offer technical support .
Discover the best features and functionalities that the PABX system offers for your company.
Call recording and control
The cloud-based PABX system allows you to record calls and all customer service data and choices. It allows you to view any screen of the telephone system, capture the screen, and listen to calls in real time. This feature allows you to monitor calls and access important information for better team supervision.
"If a customer contacts you outside of business hours, automatic management allows access to missed calls, with details of who made the call, and the possibility of providing an automatic message informing you that no one will be able to answer at the moment, and the option of leaving a recorded voice message with more information about the request or demand.
Administrative panel and management
The PABX management platform has a platform with all the features, plan options, extensions and services, easily operable and accessible. The system offers autonomy to companies as, without bureaucracy, it is possible to contract the necessary service at the right time, in a practical and clear way.
It is possible to generate analytical reports for any period, both daily for monitoring the team's day-to-day activities, and monthly, half-yearly and annual reports with service analyses, with information on quality and efficiency, which are essential for strategic planning and company growth.